At MichelSkin Facial and Spa, your privacy and trust matter deeply to us. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website at michelskin.com, book appointments, or receive services at our Murrieta spa. By using our website or services, you agree to the practices described in this policy. If you have questions at any time, please contact us using the information at the end of this document.

We collect information you provide directly to us, as well as data gathered automatically when you visit our website.

• Full name, email address, phone number, and mailing address when you book a service or contact us.
• Payment information (credit/debit card details) collected securely through our third-party payment processor. MichelSkin does not store full payment card numbers.
• Appointment history and service preferences.
• Communications you send us via email, text, or online contact forms.
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To deliver safe and customized treatments, we may collect sensitive skin and health information, including:

• Skin type, concerns, and conditions (e.g., acne, rosacea, hyperpigmentation, sensitivity, eczema).
• Known allergies or sensitivities to skincare ingredients or products.
• Prior skin treatments or procedures.
• Health conditions relevant to safe treatment delivery (e.g., pregnancy, autoimmune conditions, medications that affect skin).
• Photos taken before or after treatments, with your explicit consent

This information is used exclusively to provide professional esthetic services and will never be used for any other purpose without your consent.

• IP address, browser type, device type, and operating system.
• Pages visited, time spent on pages, and links clicked on michelskin.com.
• Referral source (e.g., how you found our website).
• Cookie and tracking data (see Section 5).
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MichelSkin uses the information we collect for the following purposes:

• Scheduling and managing your appointments for facials, LED light therapy, acne treatments, anti-aging services, and all other spa offerings.
• Customizing your treatment plan based on your skin health history, concerns, and goals.
• Processing payments securely through our payment platform.
• Sending appointment confirmations, reminders, and follow-up care instructions via email or text.
• With your consent, sending promotional communications, special offers, loyalty rewards, and spa event announcements.
• Maintaining accurate skincare records for continuity of care across visits.
• Improving our website, booking experience, and service offerings based on aggregate usage data.
• Complying with applicable California and federal laws and regulations.
• Responding to your questions, concerns, or requests.

We will never sell your personal information. We will never use your health or skin information for advertising or marketing without your explicit permission.

We take the security of your personal and health information seriously and implement industry-standard safeguards, including:

• SSL (Secure Socket Layer) encryption on our website to protect data transmitted during online bookings and inquiries.
• Secure, access-controlled storage for client intake forms, health records, and skincare treatment notes.
• Limiting access to your personal and health information to only the estheticians and staff directly involved in your care.
• Regular review and updating of our security practices to address evolving risks.
• Use of PCI-compliant third-party payment processors so that your financial data is never stored on our systems.

While we take every reasonable precaution, no method of data transmission or storage is 100% secure. If you have concerns about a specific data security matter, please contact us immediately.

MichelSkin does not sell, rent, or trade your personal information. We may share limited information only in these circumstances:

• Service Providers: Trusted third-party vendors who help us operate our business, including online booking platforms, payment processors, email marketing services, and website hosting providers. These vendors are contractually bound to protect your information and may only use it to provide services to MichelSkin.
• Legal Requirements: When required by law, court order, or government regulation, or to protect the rights, safety, and property of MichelSkin, our clients, or the public.
• With Your Consent: For example, if you provide a testimonial, tag us on social media, or agree to be featured in a before/after photo for educational or promotional purposes. You may withdraw consent at any time.
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Our website, michelskin.com, uses cookies and similar tracking tools to improve your browsing experience. Cookies are small text files stored on your device. We use them to:

• Analyze website traffic and understand how visitors interact with our pages.
• Remember your preferences for future visits.
• Measure the effectiveness of our online promotions.
• Enable certain features of our booking system.

You may disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our online booking system. We honor Do Not Track (DNT) browser signals where applicable.

As a California-based business, MichelSkin honors your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). You have the right to:

• Know: Request information about the categories and specific pieces of personal information we have collected about you, and how we use and share it.
• Access: Request a copy of the personal information we hold about you.
• Correct: Request that we correct inaccurate personal information in our records.
• Delete: Request deletion of your personal information, subject to certain legal exceptions (e.g., information needed to complete a transaction or comply with a legal obligation).
• Opt Out of Marketing: Unsubscribe from promotional emails or text messages at any time by replying STOP to a text, clicking unsubscribe in an email, or contacting us directly.
• Non-Discrimination: We will never deny you services, charge different prices, or provide a lower quality of care because you exercised any privacy right.

To exercise any of these rights, please contact us at michelskinfacial@gmail.com or call (714) 316-8328. We will respond to verifiable requests within 45 days as required by California law.

If you provide your mobile phone number to MichelSkin, you may receive text messages related to appointment confirmations, reminders, or follow-up care. Promotional text messages are only sent with your explicit opt-in consent.

• Message and data rates may apply.
• You may opt out at any time by replying STOP to any message.
• For help, reply HELP or contact us directly.
• Your mobile number will never be shared with or sold to third parties for their own marketing purposes.

We retain your personal information for as long as necessary to provide our services, maintain accurate skincare records, fulfill legal obligations, and resolve disputes. Client intake and health records are typically retained for a minimum of three (3) years following your last appointment, in accordance with professional esthetics standards and California business regulations. You may request deletion of your data at any time (see Section 6).

MichelSkin’s services and website are intended for adults and are not directed at individuals under the age of 13. We do not knowingly collect personal information from children under 13. If a minor under 13 receives services at our spa, a parent or legal guardian must provide all required personal and health information and consent to treatment on their behalf.

If you believe we have inadvertently collected information from a child under 13, please contact us immediately at michelskinfacial@gmail.com so we can promptly delete it.

Our website may contain links to third-party websites, such as our online booking platform, social media pages, or review sites. These external sites have their own independent privacy policies, and MichelSkin is not responsible for their practices. We encourage you to review the privacy policy of any third-party site before providing personal information.

MichelSkin may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. When we make material changes, we will update the “Last Updated” date at the top of this document and post the revised policy on michelskin.com. We encourage you to review this policy regularly. Your continued use of our website or services after any update constitutes your acceptance of the revised policy.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name:  MichelSkin Facial and Spa

Address:  25108 Jefferson Ave, Suite B, Murrieta, CA 92562

Email:  michelskinfacial@gmail.com

Phone:  (714) 316-8328

Website:  www.michelskin.com